Questions & answers

1) How can I follow the news/updates from "La Fabrique de Miss Red" ?

 

 

- Facebook page La Fabrique de Miss Red

 

- Instagram  la_fabrique_de_miss_red

 

- Subscription to our newsletter : you can ask for it through our contact email address miss.red.fabrique@gmail.com

 

2) Where does our name come from ? Who is the artisan behind "La Fabrique de Miss Red" ?

 

Marion has been fascinated by jewels and miniatures since her childhood. However, she never thought she would be able to create her own collections until she discovered the existence of polymer clay and started learning how to sculpt (October 2012).

As time went by, passion grew stronger, and she decided to launch her enterprise in May 2016.

She set her sights on sharing her love for miniatures and jewels creation and inviting her customers to take part in the process by etablishing a custom-made service.

 

As for the brand name, "La Fabrique" means "the factory" in french. It was preferred over "the jewels" as it covers several kinds of creations (including miniatures).

"Miss Red" refers to Marion, as she enjoys wearing outfits and jewels in different shades of red.

 

3) What are the materials used in "la Fabrique de Miss Red" 's creations ?

 

The main materials are polymer clay and resine.

In addition to these 2 main components, plated copper/brass wire is used for Cloisonné-style pieces, as well as swarovski or preciosa crystal beads, glass beads, acrylic paint, alcohol inks, powder pigments...

 

Primers are mostly made of natural brass, plated brass, plated copper, stainless steel, aluminium and alloy.

All of them are lead free. 90 % of them are nickel  and cadmium free.

In case of allergy to any metal, please state it in the order form: a replacement solution can be found.

 

4) How does the "custom-made" service work ?

 

Requests for custom-made pieces can be sent through miss.red.fabrique@gmail.com

 

Custom-made service can be used in the following cases:

- You are interested in an existing model but would like to get it in a different colorway

- You want a one of a kind work which hasn't been created yet (examples from our Gallery). Please, send your request, explanations (and drawing for customers who have a really precise idea)

 

After checking your project and answering about its feasibility, you will receive a price quote.

Part of the total price will have to be paid before we start the creation, and the rest once the piece is finished.

 

5) What are the shipping conditions ?

 

Shipping fee comes in addition to prices indicated on our website and is calculated based on the package weight and destination.

We offer 2 possibilities: "shipping with tracking number" or "shipping with tracking number + insurance".

To get a hint of shipping prices, please take a look at our Shipping & Policies .

 

6) What about the payment methods ?

 

You can choose from 2 options: paypal or bank transfer.

"La Fabrique de Miss Red" will send you by email information appropriate to your payment method.

 

7) How to take care of my jewels/accessories ?

 

All creations made out of polymer clay are varnished for protection (unless stated otherwise in the article's description).

 

Aside of stainless steel pieces, all metallic parts are sooner or later subject to oxidation.

In order to slow this process, we advise you to store your jewels in a box when you don't wear them, and avoid contact with water/perfume/alcohol. Cleaning your pieces from time to time with a dry cloth is also a good idea.

 

For non plated metals (such as brass or 925 silver), a duster cloth can be used to remove oxidation marks.

To get more information about duster clothes, please contact us through miss.red.fabrique@gmail.com