Shipping & Policies

 

The buyer must agree with the following policies before placing an order with « La Fabrique de Miss Red ».

This section can be modified anytime, given that the modifications won't apply to orders placed before the date of modification.

 

 

1) Prices and creations

 

All prices are given in euros (€) and are calculated based on material costs, work time on each creation, payment fees and a small margin.

They don't include shipping fee.

All creations are designed and modeled by us based on real food, flowers, animals and our own drawings and original ideas (which are copyrighted).

 

Most of the creations are made-to-order items, which means that the photos you see on Facebook or on our Website

are not the photos of the actual item you will get (most of the time).

The creation will be very similar in terms of colour, size, shape...but due to craftmanship, there will be small differences.

 

We will of course inform you about the status of the creation (ready-in-stock or made-to-order) when you place your order.

 

Materials : the main material for our creations is polymer clay. In addition, we sometimes use resina, cold porcelain, and fabric.

 

The pearls included are generally swarovski crystal beads or, rarely, glass beads.

 

We do our best to provide you nickel free creations (especially for earrings), however, please leave us a note with your order

if you have an allergy to any component.

 

We can't assume a perfect match between the colour of the creation you will see on your computer's monitor and the colour of the "real" creation (as seen by human eyes)...because each monitor has different colour rendering and contrast.

 

2) Payment

 

« La Fabrique de Miss Red » offers 2 payment methods :

 

-Paypal. You can use most credit cards with a paypal account.

 

-Bank transfer. If you don't want to use paypal, you can choose this method.

Please note that if your country's currency is not euro (€), conversion fees might be applied by your bank.

 

We invite you to tell us about your chosen payment method when contacting us for placing your order.

We will then provide you with the necessary information.

 

After placing your order through e-mail, the payment (at least payment proof) must be sent within 48 hours,

otherwise your order will be cancelled.

 

 

3) Placing an order

 

a) Browsing "La Fabrique de Miss Red" 's Facebook albums or our "Jewels" and "Accessories" website sections to choose the creations you want.

Then, you can complete the order form and send it.

 

b) We will e-mail you back with the necessary information for payment and the grand total of your order (item's price + shipping fee).

From that time on, you must sent the payment (at least payment proof) within 48 hours, or your order will be cancelled.

 

c) Once we have received your payment, we will inform you about it and will recontact you to tell you about the shipping date,

and tracking number if you chose « registered mail » as shipping method.

 

* Note : the processus for made-to-order items will take longer than for ready-in-stock items.

 In the case of made-to-order items, we will keep you aware about how your order is going.

 Feel free to contact us at miss.red.fabrique@gmail.com if you have any questions about it.

 

d) If you want, you can leave a message on our Facebook page once you've received your order. Comments are always appreciated.

 

 

4) Shipping

 

INTERNATIONAL SHIPPING

 

« La Fabrique de Miss Red » is based in France and ships internationally (in most countries).

 

You can choose between 2 shipping methods :

-regular priority mail

-registered mail

 

«Regular priority mail» helps lower the cost of your total order, but it's important to note that your package can't be tracked (should it be delayed or lost).

That's why we also offer registered mail.

 

Note : the buyer is responsible for the given shipping address.

If there was a mistake (unless we are the one at fault of course), we can't be held responsible for it.

 

COMBINED SHIPPING

 

You order's shipping fee is based on the package's total weight.

One package (with one creation) generally weights around 0,03 kg (or 30 g).

 

* Regular priority mail Zone 1 (Switzerland + European Union countries)

-for 21 to 100 g package = 3 €

-for 101 to 250 g package = 6 €

 

* Regular priority mail Zone 2 (rest of the world)

-for 21 to 100 g package = 3,40 €

-for 101 to 250 g package = 7 €

 

* Registered mail Zone 1

-for 21 to 100 g package = 6 €

 

* Registered mail Zone 2

-for 21 to 100 g package = 6,40 €

 

Please note that, due to our enterprise status, we won't be able to provide registered mail for packages weighting more than 100 g.

 

DISPATCH

 

We usually go to post office twice a week (on Monday and Friday mornings).

We, of course, post orders once we have received the payment.

 

If your order is urgent, you can leave us a note in your mail. We will try prioritising it,

depending on the situation and the amount of orders we have at that time.

 

DELIVERY

 

Delivery times vary depending on the destination country and the time of the year (it will take longer during holidays / celebrations).

 

Average (not guaranteed) delivery times for airmail method :

About 5 days to 2 weeks, depending on the country.

 

TAXES

 

Please, note that some taxes can be applied to your package by your country's customs service.

 

 

5) Refunds & Exchanges

 

RETURNS

 

We accept returns during 14 working days after you've received your order,

at the condition that the package is still unopened (so in its original packaging).

The buyer will be charged with the return shipping fee.

 

If those conditions are respected, we will make a refund.

Please, contact us if you are willing to return an article.

 

BREAKAGES

 

In spite of the efforts put into packing safely your order, there can be incidents with the post office.

Hopefully, those are very rare, thanks to the protection built into each package.

 

However, we ask for your understanding if such a case was to happen, we can't be hold responsible for the transporters way of carrying packages.

 

LOST PACKAGES

 

Please note that orders are not considered to be lost until two months have passed since posting.

*Packages sent with a tracking number*
Depending on the post's investigations results, we will remake or refund if necessary.

*Packages sent without a tracking number*
These are impossible to trace. We can not be hold responsible for lost items sent in packages without tracking.

 

 

6) Special warnings & Precautions for use

 

Creations sold by « La Fabrique de Miss Red » can be composed with small parts and are not suitable for young children.

 

Although all of our articles made with polymerclay (unless not stated in the description) are varnished for extra protection,

we do not recommend strong exposure to water / perfume.

Also, note that metallic parts will oxidize faster if exposed to water and / or perfume.

Your jewellery pieces will be safer if you stock them in boxes when you are not wearing them.

 

Regarding magnets, we advice people who have pacemakers to be extremly cautious since magnets can interfere with pacemakers.